Reference No. : ASST-MKT-BPO001
  Designation :
Specialist / Asst. Manager – Business Development & Marketing-BPO
  Gender : Male / Female
  Experience : 5 yrs - 8 yrs
  Age : 27 yrs - 40 yrs
  Package : Attractive & Equaling Potential
Company :
Not to be disclosed
Sector : Telecomunicaiton
Industry :  
For easy future reference
Note : All applicants must specify the designation and the relevant reference number  of the position applied. Salaries will be negotiated upon assessing the Candidate's potential and suitablity for the position. We or the client would be getting in touch with the short listed candidates at the earliest time frame possible.

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Not disclosed.

  • The position requires the employee to pursue business opportunities to promote & Market organization’s Contact Centre solutions. He/She should drive the BPO business through local and foreign markets.

PRIMARY RESPONSIBILITIES (Essential Duties to be done)

  • Discover business opportunities through trade shows, general networking, Internal lead opportunities & marketing leads etc.,
  • Identify and persuade potential clients to utilize Company’s BPO services by communicating the features & benefits of partnering with us.
  • Handle all Marketing related tasks in order to market BPO services to local & foreign clients, which would also include product development & packaging depending on the market segment.
  • Work with Head of Customer Service and Manager - BPO to develop proposals and presentations to customers by creatively positioning the company's value propositions
  • Recommend pricing for BPO Call Centre Solutions.
  • Determine if the business opportunity fits the potential clients’ business model i.e. in terms of service standards expected, size of the business, duration of the program and general facilities provided by us.
  • Work with customers and other stakeholders to provide solutions based on our service offerings
  • Should be actively involved in contract negotiation & contract development in coordination with the legal team
  • Work collaboratively with peers in other divisions, including services teams with a view to maximize profitability and revenue targets.
  • To drive revenue growth and market share and new business acquisition, whilst managing a small portfolio of clients and account managing all new clients obtained
  • Represent  Company's BPO at trade shows , ITESA & ICTA etc.,
  • Actively participate in ensuring a strong, supportive and cohesive team spirit within the BPO Team
  • Idea and analyse target audience
  • Assessment of opportunities and resources
  • Determine Campaign
  • Develop a Detail plan for the road show and seminar
  • Execute campaign

SECONDARY RESPONSIBILITIES

  • Enforcing company/department polices and procedures and recommending improvements where appropriate.
  • Take responsibility & care of call centre property and equipment.
  • Ensure all quality and operational standards are maintained in line with company expectations.
  • Ensure transparent and sound governance of call centre operations leading to improved service and the maintenance of highest ethical standards.
  • Alert promptly, the BPO Manager in the event of any anomaly or malpractice within the BPO call centre.
 

  • Candidate should possess a Bachelor’s degree in Marketing/Management or hold a Post Graduate Diploma in Marketing (CIM).

  • Skills:

  • At least 5 years experience in selling/consulting in the Telecom, Mobile/Fixed line field.
  • Knowledge on Call Centre Operations – preferably should have an accepted Team Leader level call centre certification.
  • Experience with MS Office including MS Project, MS Visio and MS Access
  • Good Project Management Skills
  • Expert level of industry knowledge and business processes acumen
  • Financial skills, including understanding of how to use ROI calculations to support business proposals and manage P&Ls
  • Goal driven/Achievement oriented/Highly self-motivated.
  • Must understand the process for developing a new account, familiar with sales cycle stages and can pre-qualify opportunities-determining need, budget, and timeframe
  • Must have high ethical standards, coupled with integrity and humility with a desire to build a world-class BPO centre. 
  • Should be excellent in verbal and written communication skills (English). Ability to converse in Sinhala and Tamil will be an advantage.
  • Should have excellent presentation skills
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